Frequently Asked Questions
How much are the shipping costs?
We deliver your order quickly and securely to your home. Chogan items are completely free of shipping costs within Germany and to Italy (€0.00). For other items in Germany, the shipping costs are €6.90. The exact shipping costs will be displayed transparently at checkout before you complete your order.
When will my order arrive?
The delivery time (including processing) is generally 7–10 business days for Germany (or 1–3 business days for items in stock), 5–9 business days for Italy, and 8–14 business days for other EU countries. As soon as your package is on its way, you will automatically receive an email with tracking information.
Where are the products manufactured?
We source our entire range from certified brand manufacturers and partners who produce according to strict quality standards. As an online shop, we carefully select high-quality products for you.
How does the return process work?
You have the statutory 14-day right of withdrawal with us – but as a gesture of goodwill, we add another 16 days! This means you have a total of 30 days to return unused items in their original condition to us without any hassle. Simply use our sample withdrawal form in our cancellation policy or send us a quick email.
What payment methods are offered?
You can pay with complete confidence using any of the most common payment methods, such as credit card, PayPal, or Klarna.
